Returns, exchanges and refunds.

This policy covers physical items bought on anvilloomdesigns.com. To start a return or exchange, email admin@anvilloomdesigns.com with your order number.

30-day returns

You can return an item within 30 days of delivery if it is unworn, unwashed and in its original condition. Once we receive and check the item, we refund the item price to your original payment method. Your bank may take a few days to show the refund.

Exchanges

Need a different size or colour? Within the same 30 days you can exchange an unworn, unwashed item for another size or colour, as long as we have it available. Email us first and we'll confirm before you send it back.

Return shipping

If you changed your mind or ordered the wrong size, you pay the cost of shipping the item back to us. If we made a mistake or the item arrived damaged or faulty, we cover it (see below).

Damaged, wrong or faulty items

If your order arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including any shipping you paid, and you won't pay to send anything back.

Custom, personalised and engraved items

Items made or engraved to your request (for example coasters with names or initials) are final sale and can't be returned or exchanged for a change of mind. If one arrives damaged, faulty or not as agreed, we'll replace it or refund it in full.

Items that can't be returned

Items that have been worn, washed or damaged after delivery can't be returned. Digital downloads are sold and delivered by Gumroad and are covered by the terms on their product pages.

How to return

1. Email admin@anvilloomdesigns.com with your order number and whether you'd like a refund or an exchange.
2. We'll reply with the return address and next steps.
3. Send the item back with your order number inside the package. Please use a trackable shipping service; we can't refund items that don't reach us.

This policy doesn't limit any rights you have under consumer law.

Anvil & Loom Custom Designs, a veteran-owned business. Questions: admin@anvilloomdesigns.com